Heiko: Smooth service and higher average order value thanks to Tabesto kiosks
Tabesto self-order kiosks transformed the organization at Heiko restaurants. Their ease of use improves service by reducing wait times and creating a smoother customer experience.
Tabesto kiosks are a real asset for Heiko.
They help us manage rush-hour traffic while offering a smooth and enjoyable experience for our customers.
Product suggestions and highlighting new items boost our upsells and average ticket.
Beyond that, the kiosks are also an excellent tool for customer loyalty, seamlessly integrating clients into our rewards program.
Who is Heiko?
SSince 2018, Heiko has been inviting customers to enjoy wellness through homemade poke bowls, both indulgent and balanced, where every ingredient is selected for its freshness and quality.
In a modern, calm, and carefully designed atmosphere, each Heiko restaurant offers an experience that is as visual as it is flavorful, turning every meal into a true moment of pleasure.
With 21 locations — 19 in France and 2 internationally — Heiko continues to expand while providing a modern and delicious culinary experience.
Challenge: Streamline ordering and service
Before Tabesto kiosks, long wait times and complex rush-hour traffic management placed heavy pressure on staff and detracted from the customer experience.
- Find the best value for money
- Integrate seamlessly with Zelty POS for menu management
- Reduce wait times and speed up order processing
- Offer an intuitive experience for customers
- Simplify operational setup to avoid overloading staff
Solution: Reliable, high-performing kiosks for an optimal experience
Intuitive ordering and smoother service
Customers can compose their meals autonomously, with 84% of orders paid directly at the kiosk. Staff are freed from most order-taking and payment tasks, allowing them to focus on preparation and service in a calmer environment.
Suggestions that boost sales
Kiosk personalization allows Heiko to highlight new items and promotions. In 2025, 6% of revenue comes from product suggestions, and 23% of orders include paid options, resulting in an average ticket of €22.10.
Enhanced loyalty program
Integration with Zerosix makes it easy to enroll customers in the loyalty system. Orders placed via kiosks record excellent enrollment rates, saving staff time even if the loyalty program is also offered at the counter.
Responsive and accessible support
Tabesto supports Heiko at every step, from menu creation to post-installation follow-up. The reactive support team quickly resolves any technical or customization issues.
Efficient Zelty integration
The kiosks are fully integrated with Zelty POS, simplifying menu management and sending orders directly to the kitchen. This integration ensures real-time tracking and operational efficiency.
Excellent value for money
Heiko chose Tabesto for system efficiency and cost-effectiveness. The price-quality ratio, including hardware, subscription, and payment commissions, was a key factor.
Easy installation and franchise-ready
Kiosks are simple and quick to install. Heiko deployed them across all locations without disrupting service, and they are now included in franchise openings, supporting expansion and scaling.
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