Fast food order kiosk: the complete guide to equipping yourself

Digital technology is being introduced into our daily environment: in airports, train stations, but also and especially in fast food. It is no coincidence! One fast-food kiosk has a number of benefits that can take your business to the next level. Digitizing your order system improves the experience of your customers by reducing waiting times and regulating flows.

For restaurant owners, this makes it possible to see the average basket increase, to reduce the risk of human error and to facilitate the work of teams. Do you want to modernise your operations but don't know where to start? Our comprehensive guide will help you take the plunge and equip yourself with the most suitable fast-food order kiosk!

How to choose the right fast-food order kiosk?

To see your productivity increase and find the interactive kiosk that will best fit your restaurant concept, you should ask yourself a few questions:

How many kiosks are needed?

Fast food means time savings and smooth service, both for customers and for teams. The number of kiosk s will therefore depend on several elements:

• the space available in the restaurant;
• the influx of foodies during peak hours;
• team size;
• the capacity to receive orders.

What is the preferred size and design of a kiosk?

The dimensions and design of the equipment are a matter of common sense and taste. The aesthetics of the kiosk will be chosen according to the decoration and concept of your fast-food restaurant. As for its size, in addition to its visual aspect, will be in correlation with the space available.

The location of digital totems must also be strategic. The aim is to distribute them to better manage customer flows and avoid crowds. For example, you can place large order kiosks in a specific location and complete with smaller devices on a counter.

What budget should you plan for?

The budget to be allocated to the purchase of a fast-food vending machine is of course specific to each company, depending on its turnover and expenses. Very often, the McDonald's kiosk serves as a reference as a tool for centralizing orders, but also acts as a barrier for independent restaurant owners, because of its price. Indeed, a minimum of €15,000 must be invested to set up the same device as the American giant.

Good news: much cheaper and just as effective alternatives are now available to smaller wallets. With these new products, better profitability is therefore possible quickly, regardless of the initial investment.

What digital tools and functionalities should be integrated?

Thanks to the autonomous control kiosk, the experience of your customers will be optimized. Yours too! These innovative tools are intuitive, ergonomic and easy to use. Thanks to this technology, it will be possible to customize the interface to reflect your image and to add the functionalities that best meet your needs and those of your customers:

• Digitized order taking;
• centralized cash register;
• Suggestions module;
• Loyalty program;
• delivery system;
• Click and collect;
• Inventory management;
• Multilingual option;
• Etc.

Purchase of a kiosk from professionals

Tabesto puts its expertise in the field of kiosk for all types of restaurants. We support you in choosing, buying, customizing and installing the equipment that best suits you.

In particular, a professional will help you answer the questions mentioned above to define your needs and offer you the perfect model, in sufficient numbers. To learn more and better project yourself, you can take advantage of a free demonstration before you start.

Digitization of the map and integration of tools

Once the order has been placed, the Tabesto “deployment” team will put its know-how to work to create a personalized kiosk for you. On the menu, the creation of your interactive map and the configuration of the customer journey, sprinkled with all the functionalities that will allow you to boost your turnover, while building customer loyalty.

Installing the standalone kiosk

Once the software and hardware are ready, a technician will come and install the equipment in your restaurant and test its proper functioning. It takes about 2 hours for this stage. It is also possible to have the kiosk delivered to you and set up the kiosk yourself, with remote support. Once the equipment is operational, Tabesto will provide rapid training so that your control kiosks have no secrets for you.

After-sales service and follow-up

The Tabesto team has your back and is available 7 days a week, from 9 am to 11 pm, if you need any assistance. That's not all: as digital technology is constantly evolving, you will benefit from regular updates and new features to enrich your experience and that of your customers.

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